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Email deliverability, specifically sending to a Google Workspace email

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Justin Near

Data ultimo post: 29 feb 2024

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

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    Arianne Batiles

    Zendesk Customer Care

    Hi Justin Near,

    To check the deliverability of a specific email, I would need to ask for the ticket ID and the specific comment timestamp where the trigger notification fired to send a response to the customer. 

    I will create a ticket on your behalf where we can continue working together. Please check your inbox for my email. Thanks! 

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