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Email deliverability, specifically sending to a Google Workspace email



Posted Feb 29, 2024

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?


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Arianne Batiles

Zendesk Customer Care

Hi Justin Near,

To check the deliverability of a specific email, I would need to ask for the ticket ID and the specific comment timestamp where the trigger notification fired to send a response to the customer. 

I will create a ticket on your behalf where we can continue working together. Please check your inbox for my email. Thanks! 

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