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Derek Feswick
Data ingresso 13 mag 2021
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Ultima attività 19 mag 2023
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Ultima attività di Derek Feswick
Derek Feswick ha commentato,
It appears that if a person belongs to our US group and receives a chat, they are not able to transfer it to a member of another group (say, the Canadian Group) - the chat is cut off and the interaction comes to a close. Is this the expected behaviour? Can we not hand off chats between groups?
Visualizza commento · Data ultimo post: 19 mag 2023 · Derek Feswick
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Derek Feswick ha commentato,
Appreciate the reply - I did figure it out eventually :) ...created a new group for Chats and now we're able to transfer without ending the conversation. Thanks!
Visualizza commento · Data ultimo post: 03 apr 2023 · Derek Feswick
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Derek Feswick ha commentato,
transferring the chat to another agent seems to close the chat for both parties - def not ideal. What's the workaround or solution for this please?
Visualizza commento · Data ultimo post: 30 mar 2023 · Derek Feswick
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Derek Feswick ha commentato,
All of the shortcuts we'd previously added don't appear to be available... do we need to recreate them all as Macros? Was handy to simply start typing and have suggested shortcuts pre-populate- has this disappeared?
Visualizza commento · Data ultimo post: 24 mar 2023 · Derek Feswick
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Derek Feswick ha commentato,
We have schedules set up in ZD but still have to manually open and close our phone lines... is there a way to automatically have the 'our office is closed' messaging turned on in IVR according to this schedule? Thanks. Derek
Visualizza commento · Data ultimo post: 07 apr 2022 · Derek Feswick
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Derek Feswick ha commentato,
We've successfully set this up and have sent some test texts - working properly, however the ticket then disappears and is not visible anywhere - not in 'recently updated', 'recently solved', etc.
Is there a way to fix this so there's a record that we sent the text? Thanks
Visualizza commento · Data ultimo post: 28 apr 2021 · Derek Feswick
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