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Derek Feswick
已加入2021年5月13日
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最后活动2023年5月19日
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的最新活动 Derek Feswick
Derek Feswick 进行了评论,
It appears that if a person belongs to our US group and receives a chat, they are not able to transfer it to a member of another group (say, the Canadian Group) - the chat is cut off and the interaction comes to a close. Is this the expected behaviour? Can we not hand off chats between groups?
查看评论 · 已于 2023年5月19日 发布 · Derek Feswick
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Derek Feswick 进行了评论,
Appreciate the reply - I did figure it out eventually :) ...created a new group for Chats and now we're able to transfer without ending the conversation. Thanks!
查看评论 · 已于 2023年4月03日 发布 · Derek Feswick
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Derek Feswick 进行了评论,
transferring the chat to another agent seems to close the chat for both parties - def not ideal. What's the workaround or solution for this please?
查看评论 · 已于 2023年3月30日 发布 · Derek Feswick
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Derek Feswick 进行了评论,
All of the shortcuts we'd previously added don't appear to be available... do we need to recreate them all as Macros? Was handy to simply start typing and have suggested shortcuts pre-populate- has this disappeared?
查看评论 · 已于 2023年3月24日 发布 · Derek Feswick
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We have schedules set up in ZD but still have to manually open and close our phone lines... is there a way to automatically have the 'our office is closed' messaging turned on in IVR according to this schedule? Thanks. Derek
查看评论 · 已于 2022年4月07日 发布 · Derek Feswick
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Derek Feswick 进行了评论,
We've successfully set this up and have sent some test texts - working properly, however the ticket then disappears and is not visible anywhere - not in 'recently updated', 'recently solved', etc.
Is there a way to fix this so there's a record that we sent the text? Thanks
查看评论 · 已于 2021年4月28日 发布 · Derek Feswick
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