New Feature Request:Link to multiple JIRA instances

We have as of late obtained another footiee organization that will be sharing our Zendesk Support, and they have their own JIRA example. We might want to have the option to have different JIRA accounts connected to one Zendesk Support.

Hey Sean Bourke

Would love to discuss our use case with you, we have multiple companies that we've acquired recently, each with their own support and dev infrastructure. We're looking to consolidate the Support instances and grow our Zendesk, but we get blocked not being able to have those support teams link tickets to a different JIRA instance.

I am interested in discussing this with you Sean.

@Sean Bourke I'd be happy to meet with you

Hi David Gillespie, is there an update on this by any chance? 

We need the same solution, link multiple JIRA instances from one ZD instance. We have been evaluating Exalate as a possible alternative for now.

Any news on the option to link mulitiple Jira instances from one ZD instance? 
As others have commented, we also have multiple companies and really need to be able to create Jira tickets in more than the one we have for our main company today.
  

This upgrade would be a huge enhancement for our business.  We are a consulting firm and incorporating the possibility of our clients own ticketing systems (since not everyone has zendesk) to link tickets between their current system and our Zendesk would be a huge win.

And yes, just to pre-answer questions -- Yes our clients create tickets in Zendesk and we have custom fields in forms for them to link their own ticket ids so we can create reports on their behalf based on the link tickets.

But the insights and automation we would gain would be a huge enhancement for our clients (and us) to have comments update between the 2 systems.

David Gillespie as I and others mentioned it would be great to eventually get support for global companies that have two different dev groups that use two different JIRA instances that need to interact with support groups in the same Zendesk instance.  We can use it to link ZD tickets to JIRA issues and pass notes through to devs in JIRA based on Zendesk tickets, and not be limited to one single JIRA instance for the integration to be able to do that.  Jennifer the original poster created this product feedback back in 2018, and it is obvious this is a needed feature.  Thank you for the attention.