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Feature Request: Trigger Sub-Grouping Structure
投稿日時：2023年7月06日
This feature request is for adding the ability to have sub-grouping for Triggers.
USE CASE
Today, I am currently using the grouping for my Zendesk Triggers as such:
- 01 - Ticket Routing
- 02 - Ticket Actions
- 03 - Ticket Notifications
Since our teams are growing, it would be nice to add sub-grouping to allow for better sorting and identification of Triggers; The format would look like:
- 01 - Ticket Routing
* Support
* Provisioning
* etc... - 02 - Ticket Actions
* Support
* Provisioning
* etc... - 03 - Ticket Notifications
* Support
* Provisioning
* etc...
~Konstantin
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2件のコメント
公式
Bailey Whitaker-Lea
Hi Konstantin
PM for Triggers & Automations here! Thanks for providing your use case for sub-categories within triggers. While this isn't currently on our roadmap, I have captured the information you provided in our product feedback tool for future prioritization.
We are currently working on expanding the data available in trigger conditions and tools to help our Admins manage their triggers more efficiently!
As always, thanks for your feedback.
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Konstantin
Bailey Whitaker-Lea,
Thanks for the quick response on this, and for providing some insight into some Roadmap work in progress; I look forward to seeing what comes out.
~Konstantin
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