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Feature Request: Trigger Sub-Grouping Structure



Posted Jul 06, 2023

This feature request is for adding the ability to have sub-grouping for Triggers.

USE CASE

Today, I am currently using the grouping for my Zendesk Triggers as such:

  • 01 - Ticket Routing
  • 02 - Ticket Actions
  • 03 - Ticket Notifications

Since our teams are growing, it would be nice to add sub-grouping to allow for better sorting and identification of Triggers; The format would look like:

  • 01 - Ticket Routing
         * Support
         * Provisioning
         * etc...
  • 02 - Ticket Actions
         * Support
         * Provisioning
         * etc...
  • 03 - Ticket Notifications
         * Support
         * Provisioning
         * etc...

~Konstantin


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2 comments

Official

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Bailey Whitaker-Lea

Zendesk Product Manager

Hi Konstantin 

PM for Triggers & Automations here! Thanks for providing your use case for sub-categories within triggers. While this isn't currently on our roadmap, I have captured the information you provided in our product feedback tool for future prioritization. 

We are currently working on expanding the data available in trigger conditions and tools to help our Admins manage their triggers more efficiently! 

As always, thanks for your feedback. 

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@...,

Thanks for the quick response on this, and for providing some insight into some Roadmap work in progress; I look forward to seeing what comes out.

~Konstantin

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