Move personal customisations to an agent-specific (profile) setting instead of company-wide

Hi Team!

Apologies if this has been asked before - I did have a search around, but couldn't find anything!

In short, there are more and more settings which have been introduced to the admin center which lets admins pick an 'experience' for their agents. One innocuous one is e.g. the 'Turn on emoji text replacement' setting. Other examples include the recent 'Improved views experience' (you can choose whether to limit the visible views or not)... or the contentious 'can we switch the order of replies on tickets' (maybe in the future we can pick between top down or bottom up).

The issue here is that when these options are released, they're nearly all at the company-wide level (some are role based). This forces admins to be the decider, immediately making 50% of the company (or role) happy and 50% of them unhappy - because these are all such personal settings. One person wants emoji text replacement on because it makes it easy to pick emojis. Another person hates the feature because they are using code with `:` characters all the time, and it drives them mad. Trying to please everyone is literally impossible.

Are there plans to move these types of 'personal experience' setting out from company-wide admin settings, into agent profile configuration/preferences in the future please? Let the agent who prefers to see more views, see more views. Let the agent who prefers to see on the most important shared views, and easily see their personal views, switch it off. Let an agent who prefers text-replacement-emoji, switch that on... etc etc.

Thanks for listening team!