Turning on text conversion to emoji in ticket comments

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  • James Molina

    Hi Team, I don't see an option for "Agent comments can include emoji".  There is an option to "Enable emoji text replacement" but it doesn't remove the emoji option form the Agent formatting menu with the ticket reply section.

  • Amisha Sharma
    Zendesk Product Manager

    Hi James Molina, Apologies for the confusion. We have updated the article :)


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