Change the order of the comments as an agent when viewing a ticket



  • Official comment
    Leah Guest

    Hi everyone,

    Thanks for your feedback. This is something we already have in agent workspace but are planning to role out to non-Support+Chat users as well. We'll keep you updated with more information once we have more to share!


  • Kalle Windefalk

    +1 for this

  • Nicole Saunders
    Zendesk Community Manager

    Thank you for the detailed feedback, Seneca.

  • Mark Leci

    @... you can quick jump to the end of a ticket using the 'end' key on your keyboard if you're on a PC if that helps! 

  • Timothy Beutler

    @... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.

  • Gab Guinto
    Zendesk Customer Care

    Hi Timothy,

    The Agent Workspace, by default, already lists the comments from oldest (on top) to newest, unlike the standard interface where the comments are displayed from newest to oldest. At this time, there is still no option to reverse the order of comments within a ticket whether or not you have switched to the Agent Workspace.

  • Sebastian Thiele

    We switched form the classic view to agent workspace and my agents are absolut unhappy with the changed order. As more unhappy they get when I said there is no configuration for this.

    So Please prioritise this (small) feature.

  • Nick Lamb

    Is there any update on when this will be configurable in Agent Workspace? This is a blocker for our teams as our tickets get quite large and oldest first would dramatically damage our workflow.


Please sign in to leave a comment.

Powered by Zendesk