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Anton de Young

2025년 3월 19일에 편집됨

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      Christine Diego

      Olá Administrador,

      Não há limite conhecido ou número máximo de grupos ou associações de grupos no nível da conta. No entanto, você começará a ter problemas de carregamento e desempenho se um único usuário tiver mais de 1.000 associações a grupos.

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      Aktie Projeto

      Quantos grupos é possível criar por suite Zendesk?

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      Heather Rommel

      Hi Jonathan Cilley,

      I wish there was a way to do Parent Groups but unfortunately not. What I've done in the past is create a custom field called for Parent Group and used a series of triggers to set that field on every ticket so that I can use that field in Explore and View rather than having to add conditions for each group manually.

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      Jonathan Cilley

      Good afternoon,

      Is there any way to create a "parent" group and have sub-groups under that? The reason I ask is that we have facilities, HR, and other players in the system along with our IT team. IT has multiple sub-groups that would belong to the IT parent group if this were possible.

      This would make some of our conditional logic in views easier to manage.

      Thanks!

      Jonathan

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      Dane

      Hi Chassidy,

      It's not possible to select two groups for the organization. What I can think of is just to designate a custom field that will serve as an identifier for your triggers so that it can be routed to the correct group.
       
      For example, you are using a ticket form. Once of the custom field pertains to the specific product line. You can use it as a condition on your triggers to set the group automatically.

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      System Administrator

      Question about Organizations and Groups.  Is there anyway to put an organization into 2 groups?  Our use case right now is we have 4 Brands.  Our clients are mostly college's.  Our 4 brands are our different product lines.  But I am trying to keep the support teams separate for now. If I have a College (client) ABC University and that organization is buying two different product lines, but there is one end user that is a end user for both product lines, is there anyway to define that.  

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      Dave Dyson

      Hi Jacquelyn,
       
      Thanks for the clarification – there are a couple of ways to bulk update users, via CSV upload or via the API. For more information, see How can I bulk update users?

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      Jacquelyn Kinman

      Hi Dave! 

      Thank you for the insight. I may have worded my question incorrectly here. But I guess what I am trying to do is do a mass update to user accounts so all of my users have their correct time zone in their account set up.

      Is there any way to make an admin-level change that is acceptable to everyone? For instance, maybe there’s a setting to display local user time zone for all users? I have only seen options to individually, user by user, change the time zone. The only reason I wonder about that is because if we make the change, we know everybody gets it; if we send out individual instructions, guaranteed there are some users who’ll never do it. 

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      Dave Dyson

      Hi Jacquelyn,
       
      Welcome! You could create a trigger that assigns newly-created tickets (using the Ticket is: Created criteria) from users from specified time zones (using the Requester: Time Zone criteria) a particular Group. Here's more information on those trigger criteria: Trigger conditions and actions reference. If you're new to triggers, see About triggers and how they work for more information. Hope that helps!

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      Jacquelyn Kinman

      Is there a feature to create a group to automatically assign them to the right time zone in their account?

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