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Anton de Young

2025년 5월 02일에 편집됨

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      Natalia Tomchyshyn

      Migrating help desk data to Zendesk is now simpler with Help Desk Migration's automated solution. You can export data from Zendesk to a CSV file and transfer it to any other help desk platform or import data into Zendesk from a CSV or another system. The process minimizes the need for manual effort while ensuring accurate data mapping for a smoother transition. This approach reduces downtime and helps prevent errors, making the migration process more efficient and less disruptive. For more details, visit: https://www.zendesk.com/marketplace/partners/1065/help-desk-migration-by-relokia/

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      Debra Garzolini

      Can I export custom user fields?  We have set up Type of Customer field for all users and need to find which ones need completed or updated.

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      Jahn Bronilla

      Hello 1264158221429 1263082060269 - is XML no longer supported completely?
       

       

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      Carl Joseph

      Hi 6285860803098. Thanks for pointing out this documentation error on deactivating data exports. We've updated the document with the correct details now.

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      David Durr

      Hi 1263082060269 

      That article is incorrect, I have already opened a support ticket with proof showing that an “agent” within my Zendesk can easily export ticket data via CSV from their view.  This includes the names of both requestors and assignee. Also, the article is wrong as I have already provided screenshots of the below not being there on my Zendesk instance.


      Deactivating data exports

      You can deactivate the ability to export account data in your account. However, you'll need to contact Zendesk Customer Support to reactivate it (see Exporting ticket, user, or organization data from your account).

      To deactivate data exports

      1. In Admin Center, click Account in the sidebar, then select Tools > Reports.

        If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show export options on a separate tab.

      2. Click the Disable exports link in the lower right.
      3. Click Ok to confirm.
         

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      Amy Dee

      Hi 6285860803098 !

      That is a valid security concern, and it's one that Zendesk shares. 

      These account exports are always restricted to administrators. Agents don't have permission to see or initiate them. In addition, the account owner can restrict exports to administrators in specific email domains (or disable exports entirely). We have more information in this article: Restricting or deactivating account data exports. 

      Those settings apply to the account export tools described in this article. It doesn't extend to the API. That said, while agents can access some data through the API, the Incremental Exports API endpoints are all admin-only as well.
       

      I hope this helps!
       

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      David Durr

      is there any way to enable the “export” feature for admins only? this seems like a security concern if a regular agent does this without permission. Since it might contain PII or company PI within the ticket. 

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      Christine

      Hi Roger,
       
      Full XML export will include:
      • Accounts - all the settings for your account
      • Groups - detailed information about your groups
      • Organizations - detailed information about your organizations
      • Tickets - all the details (including comments) for all your tickets
      • Users - a list of all your users (end users, agents, and admins)
       
      Comments include both public comments (external) and internal notes.
       
      Please note that this export option is not available if your account has more than 200,000 tickets. In that case, use the Full JSON export option.

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      Roger Souza

      Does the complete XML extraction include the ticket's dialogue information, such as internal and external responses? 

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      Dainne Kiara Lucena-Laxamana

      Hi 1900248813724 

      Going back, you can't pick a timeframe for the CSV format in our Export page. That's why we recommended using JSON instead so you can pick a smaller timeframe to export and do it bit-by-bit. For example, the JSON export would only download March's data. Another export would be for April & so on. 

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