Explore 대시보드 필터 사용을 위한 성공 사례

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Eugene Orman

Zendesk Product Manager

2025년 3월 20일에 편집됨

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      Eric Prado Estrada

      Buen día tengan todos
      Agradezco de antemano cualquier ayuda que pudieran darme

      Tengo un filtro de agente, que me da todos los agentes registrados. 
      Para el usuario final del reporte quisiera solo darle la opción de elegir ciertos agentes de ese filtro. (es decir, prefiltrarle el filtro)

      ¿Hay alguna forma de lograrlo?

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      Romona

      Hi Mike,

      Romona, it sounds like I may need to know more about your use case in order to better assist. However in general when an attribute is added as a Data Filter but is not required on a Ticket, then you will likely have a "Null" value option among the other values for the attribute. The "Null" value represents the absence of any of the other attribute values. To learn more about this check out the article here:
      https://support.zendesk.com/hc/en-us/articles/360054847214-What-does-the-Null-option-mean-in-my-Explore-filter-

      So in essence you can filter the attribute to show either the tickets where the filter attribute was applied ( by selecting the specific value of the attribute that was used on a ticket )or not applied, illustrating the "Null" value.

      Romona | Technical Support Engineer | San Francisco
      support@zendesk.com

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      Mike Domin

      Is there a way to set up a dashboard filter option to "is empty" or "is not empty" or something similar?

      In this example, every single comment is in the dropdown when attempting to filter. I would like two options, tickets with comments and tickets without comments.

       

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      Hannah Meier

      Hello fellownarrator,

      As discussed previously, the "reset" button on the bookmarks is working as designed. The "reset" button on a bookmark resets all filters so that they no longer impact any dashboard filters. If you have hidden filters that you wish to always be active, then I'd recommend that you hide the "reset" button on your bookmark widgets. 

      If you want a tab at the front of the dashboard that filters all other tabs on your dashboard, you can do this by making sure you place the same exact filters on each tab of the dashboard (hiding them is you don't want them to be visible) and making sure you have the "do not share across tab" box (mentioned by Jacob above) unchecked.

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      Jacob the Moderator

      Hi 376090153334

      I usually want to prevent any filter on one tab from affecting queries on other tabs, and I make sure to tick the "Do not share across tab" checkbox. Have you tried un-ticking this for filters on your first tab and see if those filters apply to the queries in your other tabs?

       

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