이 워크플로우에서는 HTML 태그로 이메일 본문을 수정하여 비즈니스 규칙 알림에 이미지를 포함하는 방법을 알아봅니다.
워크플로우에는 아래 단계가 포함됩니다.
1단계: 이미지 선택
이메일 본문에 포함할 이미지를 찾아 해당 이미지의 직접 URL을 가져옵니다.
예를 들어 아래 이미지에는 다음과 같은 직접 URL이 있습니다. https://dam.zendesk.com/m/4a25a18730907a7/webimage-Logo_Types_Primary-espresso
2단계: 트리거 작업 편집
트리거 작업의 이메일 본문에 <img src="image_url">을(를) 포함하고 image_url이라는 이미지의 직접 URL을 대체합니다.
3단계: 트리거 테스트
모든 것이 올바른지 확인하기 위해 트리거를 테스트합니다. 테스트 티켓에서만 트리거가 실행되도록 트리거 조건을 추가합니다. 예를 들어 티켓 > 태그 | 다음 중 최소 하나 포함 | testforhtml 조건을 추가한 다음 받을 이메일 알림을 선택하면 됩니다.
HTML을 사용하여 이메일의 나머지 부분과 일치하도록 이미지 크기를 조정할 수도 있습니다. w3schools를 통해 자세히 알아보세요.
고지 사항: 이 문서는 안내 목적으로만 제공되고 있습니다. Zendesk는 코드를 지원하거나 보장하지 않습니다. 문제가 있는 경우 댓글 섹션에 게시하거나 온라인으로 해결 방법을 찾아보세요.
댓글 20개
Miriam Valdelvira
Cela n'a pas marché pour moi, une alternative ?
0
Chris Harman
After recent changes to your menus, it's now much easier to add a logo to trigger notifications. I could copy and paste the logo from our website into the message body. I clicked on the HTML editor, and it looks like Zendesk adds most of it for you now. I wish it was easier to resize images for people who don't know HTML, but still a big improvement.
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Operations
Hello,
I've had the same issue, added the following to my trigger body <img src="https://ibb.co/XVWmvZY"> but the image is broken (I use Outlook and can only see what the image shows below).
The image format is .png so I know that's not the issue. I would appreciate any help. Thank you.
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Mario Dalla Costa
Como incluir uma imagem ou foto no corpo do e-mail? Uma imagem que esteja arquivada no meu pc. A opção de html não é válida para esta necessidade.
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Noly Maron Unson
Hi mfg,
The same should also apply since it will be up to the user's end how they will handle the image. How their client handles the images will depend on their system settings, restrictions, etc.
Hope this helps.
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mfg
Having the same issue here and I keep getting that this is related to the image download setting in Outlook and Gmail. I spoke with our Marketing team, who sends comms with images all the time and they've reported that they're aware some end users won't have images on auto-download but they're comfortable with it.
The difference though is that I want to make these updates to the global email channel template - but this article is written about using images in triggers. Do the same practices above apply?
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Guilherme Santi Clair Da Silva
Caros, boa tarde!
Consigo mandar a imagem do dashboard que programei a entrega no corpo do e-mail?
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Silas Johnson
Thanks again! i'll keep playing with it. I got it to send with a trigger, but image is broken
1
RichL
Silas Johnson To troubleshoot, I'd say first try to get it working in a trigger. I'm assuming you're trying to insert this image into the email message body, right? Try putting the image tag into the email body and setup the trigger so that it will only fire on a ticket that you update. I had a problem with a wayward space in my image tag, so it could be something like that.
In the automation, I'm not sure if you need to put it into valid HTML. That's the only way I am using images in email body from an automation as part of my CSAT survey. You could try adding the <html> <head> and <body> tags and all of that to make it valid HTML. Not really sure though without trying it out myself. Good luck!
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Silas Johnson
Maybe its because I didn't do it in a trigger?
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