Create report from two different datasets

5年も前から要望があるようですね　是非実現をお願いします

So no movement expected on this until 2026? 6 years after the feature was first ‘on your radar’?

Thank you for continuing to provide your feedback. We hear you and understand that reporting across multiple datasets could bring extra insights to your organisation. This year, most of the effort in the Zendesk analytics space is spent on the introduction of new datasets and the new Dashboard Builder. Once we will resume the work on the new Report Builder, we will address the issue of joining data from multiple datasets.

No one cares.???

Sadly yes 6064523905434 . Zendesk will nickel and dime and charge you for features for seats not even needing it but can’t figure out holistic reporting. I mean, I recently even asked for just the simple recipe for their out of the box first resolution so I could edit it and they apparently don’t even have/know that. 🤷‍♀️ Hoping they can let us report holistically soon! 

Is it still a thing?

Any updates on this ?

Can we get an update on this?

Please escalate this request for development.

For us as an organization, I need to understand how many tickets are closed on the first call. This is currently impossible to do with the Talk Dataset. When we use the Support Data set, we can use the One-Touch metric, but then this includes emails, both inbound and outbound both for customer and non customer communications. From a business decision standpoint, we are unable to understand our needed staffing levels because the data can't be filtered to add metrics like "completed inbound call" contained in the Talk dataset. 

This single issue is critical to our organization and frankly only one of many examples that could add a significant amount of value to this platform. Unfortunately we are unable to get the data we need on our own nor can Zendesk support team provide any support when we reach out in a ticket. 

+1! Having an easy to view "scorecard" would be much easier rather than scrolling between different reports to the same week on a dashboard - would be nice to have all side by side.