최근 검색
최근 검색 없음
Extend return values for the api/v2/channels/voice/stats/account_overview.json endpoint
2021년 12월 22일에 게시됨
Hi all
I was checking out the account_overview endpoint and noticed that the metrics returned when calling this endpoint are not complete.
The returned properties include the following data:
- Total calls
- Total inbound calls
- Total calls adandoned in queue
I am however missing the property or return value for total_calls_abandoned_in_ivr.
Would it possible to add the total_calls_abandoned_in_ivr to the return values of this endpoint?
Thank you in advance!
0
1
댓글 1개
Erica Girges
Unfortunately, you won't be able to adjust the return for the Talk Stats endpoint. However, you could try a query where you hit the [Talk Incremental Calls Export](https://developer.zendesk.com/api-reference/voice/talk-api/incremental_exports/#incremental-calls-export) endpoint. The return of this endpoint includes a field called completion_status. You could then look for all calls where the value of that field is abandoned_in_ivr. Once you've collected all of those you could calculate the total of those calls.
Hope this helps!
Best,
Erica - Dev Support
0