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Can we restrict the custom ticket status basis the groups/role?
2023년 7월 04일에 게시됨
Basically I want two agents to have different status available to them (Apart from the default status - New, Open, Pending, Solved).
Is it possible to make the custom status visible/invisible based on user's group/role, or any other paramter?
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댓글 34개
Mark Firman
+1 much needed feature.
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Bruno Gabriel
+1
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Jennifer Morris
We have over 50 groups wanting different statuses. Do you have an ETA on when the Groups option will be added to this feature?
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Paul Riscalla
The Zendesk team needs to come reply/close out this thread. This was released as a feature last week and is now doable by limiting ticket statuses to your ticket forms… so as long as each of your groups uses a different ticket form this essentially accomplishes the same thing and allows you to only show relevant statues to agents https://support.zendesk.com/hc/en-us/articles/7755811560346-About-form-ticket-statuses
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