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Add Zendesk Trigger condition - Identify logged-in user

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Kyle Pinkley

Zendesk Luminary

2023년 7월 31일에 게시됨

We would like to see a new trigger condition added that identifies if a "logged-in user". 

Our use case is to create a trigger if the brand is set to a particular brand, the requester was not signed in, and the email includes domain.tld.

 

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      Bailey Whitaker-Lea

      Zendesk Product Manager

      Hi Kyle Pinkley thanks for sharing your use case. I've captured this in our product feedback tool for future prioritization. We are currently focused on expanding the data available for use in triggers and looking to enhance the conditional logic and management tools available to Admins. 

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      Joel Cohen

      Hello! I just wanted to provide an update that this is still captured as feedback but has not been prioritized yet. We will be focusing on introducing more advanced conditional logic this year so stay tuned on that. Thank you for your feedback! 

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      Emily Reidy

      Hey Sebastian,
       
      Thank you for taking the time to provide us with your feedback. This has been logged for our Product team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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      Sebastian

      This is very much needed! If a company decides to allow an open helpdesk but with login option and wants to only offer certain infos to users that were logged in, therefore was the actual user, then there is no way currently.

      Quite strange.

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