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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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Currently, to get a list of articles by agent and the number of accesses (views) of those articles per monthb - we have ...

2021년 2월 23일에 게시됨 · Mary Paez

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Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down o...

2021년 2월 15일에 게시됨 · Chandra Mullineaux

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Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries...

2021년 9월 23일에 게시됨 · WRO Jacuk-Zurak, Marta

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I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base. Without categories, it's completel...

2021년 4월 22일에 게시됨 · 平中 大次郎

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Issue Agents do not have a live update of how many tickets they have replied to End Goal

2021년 3월 12일에 게시됨 · Francisco Manalo

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I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...

2021년 2월 16일에 게시됨 · Karmen Koit

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  • What is the problem?
We can not measure which internally (for our agents) published articles are lin...

2021년 3월 04일에 게시됨 · Kalle Windefalk

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The ability to measure views on the request pages is necessary to report on the demand and value of articles delivered v...

2021년 3월 16일에 게시됨 · Michael Collins

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Exploreのダッシュボードを定期的にSlackに配信し、画像としてSlack上に展開する機能を持ったSlackアプリの追加、または、既存のSlackアプリへ機能を追加してほしい。 メール配信では、Slack上に画像を直接表示させることが...

2021년 3월 22일에 게시됨 · t.matsumoto

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I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario: I have two tick...

2021년 9월 24일에 게시됨 · Terje Nilima Monsen

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