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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Empty tickets created when users mention us in their instagram story
      답변함
      Hello, Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users ment...

      2022년 8월 01일에 게시됨 · Fares

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      Ticket event not working(Attachment Redacted from Comment)
      Attachment Redacted from Comment event link:

      2024년 2월 27일에 게시됨 · fahev dalebig

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      Latency Issues: we use Tessitura via Citrix. Is this an issue?
      Hello, We're having Talk latency issues when talking to clients via the browser, usually in the 2-to-3-second range. We ...

      2024년 3월 01일에 게시됨 · sspeed

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      Is their a way to distinguish notification behavior in the support app based / triggered upon by Priority value / entry?
      Hi, customer only wants to be notified via the app if the Priority of the Ticket is 'Urgent'. In all other cases [new ti...

      2024년 3월 01일에 게시됨 · walter maldeghem

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      How we can change the nav bar symbol (icon) with app metatdata
      Hi@all I will make different icons for the the nav bar app an select this (Symbol-ID) per Parameters (metadata) in the A...

      2024년 2월 28일에 게시됨 · Mario Bothge

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      Options to integrate Zendesk with ServiceNow application with restricted access
      답변함
      Hi All We have the Zendesk application within our organization and are interested in integrating it with the ServiceNow ...

      2024년 2월 22일에 게시됨 · Divya Narula

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      Can Paylocity be added into Zendesk?
      답변함
      Howdy! I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? The thought wo...

      2024년 2월 22일에 게시됨 · Geoff Ludwig

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      ZIS flow custom action passing and access header values like retry-after
      답변함
      A typical ZIS custom state can be passed like this:
      "xxx": {
      "Type": "Action",
      "ActionN...

      2024년 1월 18일에 게시됨 · Leafworks

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      Linking child incident tickets from Zendesk into JIRA ticket on parent ticket
      답변함
      Does anyone know of a way to link the child incident tickets in Zendesk, to the JIRA ticket number? Our tech group is tr...

      2024년 1월 25일에 게시됨 · AJ Sneed

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       Configuring Zendesk for High-Priority Ticket Notifications in Opsgenie
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      Dear Zendesk Support Team, I hope this message finds you well. I am reaching out to seek assistance with configuring our...

      2024년 2월 12일에 게시됨 · Shabani

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