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Ticket event not working(Attachment Redacted from Comment)

image avatar

fahev dalebig

Posted Feb 27, 2024

Attachment Redacted from Comment event link: https://developer.zendesk.com/api-reference/integration-services/trigger-events/ticket-events/#attachment-redacted-from-comment

When clicking the Redact button, I need to restrict the agent.



code:

 client.on('ticket.AttachmentRedactedFromComment', () => {
          console.log('it was triggered ------------------ attachment redacted from comment' );
          const errorMessage = `Ticket not saved!`
          return true? errorMessage: true;
        });

This is the code I am using to restrict the agent from deleting (redacting) the attachment. The event is not working (ticket.AttachmentRedactedFromComment). 

Thanks in advance.

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2 comments

Date
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    fahev dalebig

    Hi Team, 

    Is there any update?

    1

    image avatar

    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Bala,
     
    The event you referenced is not an Apps Framework event.  So there isn't a way to prevent redaction from within UI when the agent has permission to do so.  To restrict agents' ability to redact ticket content, you can either:
     

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