최근 검색


최근 검색 없음

K.S.'s Avatar

K.S.

가입한 날짜: 2021년 5월 06일

·

마지막 활동: 2025년 2월 13일

팔로잉

0

팔로워

1

총 활동 수

70

투표 수

31

플랜 수

22

활동 개요

님의 최근 활동 K.S.

K.S.님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

A requirement for end-user usage of 2FA is a must.  While it is “nice” to provide the option to the user, we really need to mandate it's usage in our environment.  Hoping this can be completed without delay.  Thanks!

댓글 보기 · 2024년 8월 02일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

댓글How to solve issues with payments

Can someone please contact us on our invoice.  A help ticket had been opened but was closed saying there was an open invoice to pay.  Our account is due for 6/26/2025 and there is no open invoice.

댓글 보기 · 2024년 7월 02일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

In our environment all other business solutions require the end-user to use 2FA to authenticate themselves.  It's been out there for a few months, and users are not opting to take advantage of this as it is too easy to miss or even be ignored.  For security, we require a solution that requires the end users use 2FA.  The reasons have been noted in comments above.

댓글 보기 · 2024년 4월 17일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

I have similar feelings.  

댓글 보기 · 2024년 4월 17일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Has there been any movement on this critical update?

댓글 보기 · 2023년 12월 08일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Following up on this posting:

Barkha Bhatia
March 9, 2023
Zendesk Product Manager
2FA for end users is under consideration and is on our short term roadmap.

Any idea on a release date for this? Hoping this remains in the short term, because we know what John Maynard Keynes noted about the long run. 

댓글 보기 · 2023년 6월 30일에 게시됨 · K.S.

0

팔로워

2

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree 100% with David's comments above.  It's overdue that MFA be offered on the end user side.  

댓글 보기 · 2023년 6월 06일에 게시됨 · K.S.

0

팔로워

2

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

댓글Customer management and profiles

Hi Darenne,

We are looking for additional security when our users (end user consumer) signs in to our help desk.  Ideally, we'd like to see both the following authentication options:

  • Email verification code to email address on file;
  • Text a code to their cell phone number on file, or;
  • Allow them to use an authenticator such as Google Authenticator, Authy, Symantec VIP, Duo Mobile or Microsoft Authenticator.

Since this is an end-user allowing them multiple options to authenticate would be crucial to a good user experience.  Thanks!

댓글 보기 · 2023년 5월 24일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

댓글Customer management and profiles

Can two factor authentication be used for user access?  If not today, does Zendesk plan to offer this as an option?

댓글 보기 · 2023년 5월 23일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글


K.S.님이 에 댓글을 입력함

댓글Customer management and profiles

The topic notes "2-factor authentication apps include Google Authenticator, Authy, Symantec VIP, and Duo Mobile."  Can Microsoft Authenticator be used?  

댓글 보기 · 2022년 9월 28일에 게시됨 · K.S.

0

팔로워

0

투표 수

0

댓글