Teste da experiência de mensagens do usuário final



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Aimee Spanier

Zendesk Documentation Team

Editado 17 de abr. de 2025


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15 comentários

Buena tarde,

 

Me parece abusivas sus nuevas políticas

 

No están disponibles el fujo y no puedo armar el chatbot como corresponde hay muchas opciones que dejaron de funcionar, cada día se pone peor el sistema

 

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So we had active web widgets, and I wanted to change the messaging. I made the updates and now it wants me to publish AI Agents. Is this a change? Will we be charged for this update?

 

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Having troubles with the bots updating. It looks like they are either skipping Ask for Detail questions or the cache for this is stuck on an older version.  Any suggestions on how to get that correct?

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Can we expect to be able to test Generative Replies with article suggestions (on content within the Help Centre of the brand we are testing) in the Test Bot mode within the admin pages?  I have this setting on but in testing the bot, I'm not getting any content (article links or digestion of article content) on our Help Centre to be suggested within the test flow.  What's working in Quick Answers on the HC search box is not working in the Test Bot for AI Agents.

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I have just published 20 new articles and the bot is unable to pick the answer from it in live testing but it is able to pick it up from the testing section. Does the bot need a certain amount of time in order to sync with newly published articles?

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Hi Stephen,

Yes, you should have admin access to test it while it is not published yet.

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Do you have to be an Admin to Test the bot?

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Hi Sebastian,
 
I have created a ticket for you to further check the error. Someone from our team will reach out to your shortly. Kindly check your email. 

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Thanks Christine.

We tried the above, but Zendesk returned an error...

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Hi Sebastian,
 
You can preview a bot before publishing it to a live channel using the Test bot button. You'll also be able to preview any unpublished changes. You can test:
  • Standard responses, such as greetings or fallback messages
  • How the bot matches customer messages to answer intents
  • Answer flow steps, including steps that make API calls, vary based on business hours, provide quick reply options, or collect data.
  • Bot messages that include rich media, variables, or help center articles
  • Transfers to agents, including conversations with real agents. Such conversations create real tickets in Zendesk Support.
 
You can check this information here Testing a conversation bot before publication

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