Automatic Refresh in Views

Adding my vote to this

Extremely keen for View auto refresh to be implemented ASAP

Any updates on this as it does affect the way zendesk is used. We did expect this to be a standard feature integrated however we have been using a chrome extension which now does not seem to work and is affecting workloads and SLAs for the team. One of the reasons why we joined zendesk was the auto refresh

Thank you Will, much appreciated!! 

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This one is maintained by me. There are some reports of it not working for some users, but I'm not sure why.

Please let me know if it ever stops working for you, and I'll create a fix.

This extension is currently working as of today 

https://chrome.google.com/webstore/detail/zendesk-refresher/kbnadckimgmhcchlnoddmihobfmloocp

Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to promote HS, though.

Our whole support team is so glad we don't have to deal with the following issues any more (and, is very regretful we didn't make this change sooner) :

- This issue: The ticket views not automatically refreshing (seriously, how is this acceptable? It's 2023) No, a browser extension isn't an acceptable answer. 

- Insane struggles with browser performance and autocorrect not working. 

- Horrible/painful handling of CCs in tickets where multiple emails need to be Ccd in.

- Thoughtless handling of primary/secondary/multiple emails for a single contact. Basically, you can't give a contact multiple emails, you have to create a separate contact for each email they'd like to be notified at. Ridiculous.

In the years we've been with Zendesk, no new features have been added; and if anything, features have been "broken"/degraded. Zendesk is the most basic solution for ticket management, and cares not one bit about listening to their users. I hope to see even more solutions recognize this, listen to what their users need, and build more alternatives that make sense instead of using Zendesk. 

I've been waiting for this day to be able to unsubscribe to this thread. Best of luck to all of you, and hope you find an alternative that works for you.

We tested the following Chrome extension and it seems to be working as expected:
https://chrome.google.com/webstore/detail/zendesk-refresher/kbnadckimgmhcchlnoddmihobfmloocp/related

We connected many email addresses, we use omnichannel routing and all tickets created through emails are assigned automatically to the available agents, but without any notifications. They have to refresh their views to see them, which is not time efficient, it causes delays in support replies.

I have no idea what to respond here. With all due respect, Zac, you're "picking up on the following"? 

This thread has been open for 2 years, and there's others similar/older to it. 

Zendesk is not the only support platform by far, and an automatic refresh is absolutely a given in any other support platform out there.

For us, this response is too little, too late. We're finalizing our move to HelpScout next week.