Automatically adding Custom Ticket Field data to a new ticket

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2 Comentários

  • Admin
    Community Moderator

    Hi @...,

    Try this

     { "ticket":
    { "subject": "DealDash FedEx Claim Request: {{ticket.ticket_field_27729152}}",
    "public": true,
    "description": "this is my content.",
    "priority": "high",
    "status": "new",
    "custom_fields": [{"id": 27729152, "value": "{{ticket.ticket_field_27729152}}"}]
    } }

    Replace id's with correct custom field id

    Hope this helps!!

    -sushant

    1
  • Casey

    Hi @...

    Thank you! This helps immensely! I appreciate you taking the time to look into this for me - I may be back to ask more questions in future XD

    Have a great day!

    0

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