UPDATE: Script method to do this is in the comments below.
We often add groups of new agents and update existing ones, with various tags and other user options. An option to do so via bulk import/export CSV files would be amazing. Right now it's a messy combination of API calls and the bulk import option (https://support.zendesk.com/hc/en-us/articles/203661996-Bulk-importing-users-#topic_svw_jdl_dc) that doesn't have an equivalent export option so updating existing info is painful.
The User XML export option for this a bit overkill since I don't need our >100,000 end users' info - just the agents. For quickly updating a batch of users it takes too long to get the XML export (I'm still waiting on a report I requested >30 minutes ago). The format also doesn't match the CSV bulk import template.
It would also be great to have this available via a direct link as opposed to an emailed file.
Por favor, entrar para comentar.