Bulk importing users



Edited Jul 02, 2025


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98 comments

I have included Name, email, phone, address during the bulk import. address fields are not getting data into Zendesk. 

Are there any restrictions for address field?

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Hi ZenDesk Support,

 

I'm having issues bulk importing users but I can bulk import organizations. Any help regarding this. The “Bulk Actions - Improt Users” section is blank.



Bulk Import Section Under People Tab

 

Bulk Import Section Under Objects and Rules - Data Importer

Note that I can only select Organization.


Note that I have already Imported Organizations into ZenDesk.


Thanks,

 

Kurri

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1263828116889 - Following up on the question above please and thanks.

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Hi 1263828116889,

 

I unfortunately can't even get to that step. Please see images below:

 Bulk Import Section Under People Tab

 

Bulk Import Section Under Objects and Rules - Data Importer

Note that I can only select Organization.


Note that I have already Imported Organizations into ZenDesk.


Thanks,

 

Kurri
 

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Kurri, Verify that the field name in the CSV is exactly the same as the user field's. Case-sensitive, spaces, and so on must match.

Mark

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Hi ZenDesk Support,

 

I'm having issues bulk importing users but I can bulk import organizations. Any help regarding this. The “Bulk Actions - IMprot Users” section is blank.

 

Thanks,

 

Kurri

0


How can we import a user with their WhatsApp number? Is it possible?

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Hi, 

Are there plans to support Brand in the Data Importer? This is important when you are importing users against a specific brand and don't necessarily want to highlight the alternate brands to a customer. 

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Not sure if I am missing this in this article, but I believe table that lists out the fields needed for the CSV file should have ‘emails’ added for the ‘data importer only’. Other fields like ‘organization’ requires the header ‘organizations’ for the data importer file.

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5576221917338 that worked, thank you!

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