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What are the accepted phone number formats for Talk?



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Claire Miller

Zendesk Customer Care

Edited Feb 21, 2023


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4 comments

Thanks for your guide!

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I have managed to get the E164 format working but wonder if my trigger is wonky?

I am testing using my own phone and am not receiving a text.

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Destiny

Zendesk Customer Care

Hello Mark, 

Allow me to create a Support ticket on your behalf so we can troubleshoot your Text Trigger on your account. Cheers~!

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If a phone number has an extension appended, will it still match to the end-user? Or does it need to be entered separately too?

 

For example, can I just enter +15555555555x101 as the direct line, or do I also need +15555555555. 

 

Agents are looking for a way to add extensions to numbers for easier callbacks.

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