Ticket status is not changed with submission of new comments

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2 Comentários

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    That's definitely not normal behavior. Have you looked at the events to see what's happening?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Tanya,
     
    Just echoing what Louis said and that's definitely not expected behavior. I would recommend checking the events of the ticket to see if there's a trigger that keeps firing and changing the status.
     
    More information on checking ticket events here: Viewing all events of a ticket
     
    Let us know if you continue to experience issues!
     
    0

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