Ticketing Form Data Integrate with SQL

1 Comentários

  • Nara
    Zendesk Customer Care
    Hi there - while I can't speak to the processes external to Zendesk, if you're trying to pull data on ticket forms themselves, I would recommend using the ticket forms endpoint found here. That said, if you're trying to instead pull the actual entered data from fields after users have entered it, these parameters are instead found in the tickets endpoint as JSON parameters.
     
    To your second question re. field names instead of IDs, at this time it is only possible to display a field's numeric ID when pulling via the API.
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