Is it possible to consider the possibility of adding a "dynamic macros" so to speak.
What I mean by that will get more clear by our use case example: we need to have a macro that creates a Side Conversation, but depending on its tags to put different people on the recipients field. Lets say we have a "VIP" tag - we want certain group of emails that deal with VIP customers to receive the Side Conversation email. But if it has a tag "Compliance", we would like different team to receive this side conversation email.
We would like to achieve this with only one macro to avoid possible mistakes done by the agents (as of now we have separate macros and there is a risk of human error, where VIP case can go to another team and vice versa).
Please, consider this possible "dynamic" macro solution as it will be very beneficial for our internal processes.
Thank you in advance.
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