Feature Request: Unlimited Record Fetch in Salesforce Sidebar App

Hey everyone,

We’ve released the upgraded version of the Salesforce app for Zendesk Support, which includes several enhancements. Here are a few highlights:

• App configuration is now located in the Admin Center.
• Flexible caching duration and on-demand caching options.
• Improved user experience for the app.
• Increased display limit for related objects from 5 to 10 records.

For more details on the changes to the integration, please refer to the GA announcement.

Thanks
Karan Shah

Hi Everyone,

Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area.

In case you missed the PM Roundtable session, please find the deck, recording, and follow up article. Thank you again for your feedback!

Cheers,

David

Hello everyone!

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on September 12th at 5PM CDT for our PM Roundtable on our Salesforce integration.

It’ll be an open discussion on what is and isn’t working for you on with the Salesforce integration built by Zendesk. We're collecting feedback at the moment to help inform a new roadmap of improvements across the integration. So please bring those questions, concerns and use cases because we want to hear from you!

The link to register can be found here, we’d love to see you all there.

Cheers,

David

Hi Janet Holyoak & Dan R.

Thank you for the feedback on the Salesforce integration.

Whilst the integration isn't in active development at the moment, we are collecting feedback on the product and hoping to start development again within the next year.

I've noted this feedback against the existing feature request we're tracking and will let you know when we solve this problem.

Cheers,

David

100% agreed Janet Holyoak! We definitely need more than 5 related records too. I included this in my wishlist post for the Salesforce Intergration.

I'm trying to consolidate feedback on common requests for the Salesforce Integration there for ease of presentation to PMs. If the content there rings true for you, please upvote and comment with any additional feedback you might have!