Brands: Not Just for Customers

3 Comentários

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for taking the time to write and publish this tip, Konstantin!

  • Laura Hild

    how do I prevent external customers from seeing this internal only brand? 

  • Christine Diego
    Zendesk Customer Care
    Hi Laura,
    All the articles created within that brand must be visible for Agents and Admins only. Also, in the Guide settings for that Help Center, you can check the option to only accessible for registered users. You can also check this article for details Best practices for creating an internal knowledge base.  

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