Notify users when trying to email to a user without email address
- Feature Request Summary
When a user has no email address set it's still possible to send a public comment. That message is going nowhere.
- Use Case
A user can be added to your Zendesk environment without setting an email address. For example when you create a user manually or when a user is created automatically when they call you. While the user has no email, it's still possible to send a public message to this user. You have the feeling that you're message is going somewhere, but it ends up nowhere.
- Product limitation or missing feature
Notify the current agent or make it impossible to send public messages when you only have email as messaging option installed.
- Business impact of limitation or missing feature
Agents assuming they're contacting customers, customers without responses. I have no figures, as these cases are pretty hard to spot.
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Hey Vincent thank you so much for your feedback; this has been logged by our PM team for review. For others who may be interested in this feature request, please add your upvote or comment with your specific use case. Thank you again!
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+ 1 for an option to notify the current agent or make it impossible to send public messages when there is no email address stored in the user profile.
I think this could also be part of the bounced emails notification, planned in this post https://support.zendesk.com/hc/en-us/community/posts/4409217588122-Prioritize-Bounced-Email-Notification
If we try to send an email to an invalid email address or not existing email address in the user profile, the agent should receive a notification, that our message could not be delivered + some additional information on the reasons for the delivery failure.
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A big plus for this feature. Would be good for us to have this too, as we still have some customers not using mail adresses trying to call us only.
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Please implement this feature - this is needed for accounts using email.
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