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Feedback - Apps and integrations (Platform)

Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).

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      JIRA App - Ability to Add a Comment When Linking a Zendesk Ticket to an Existing Jira Ticket
      Respondido
      I would like to be able to add more information in the form of comments when linking new Zendesk tickets to an existing ...

      Publicado 02 de nov. de 2023 · Socios Luciano P

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      8

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      Allow Answer Bot API to solve a ticket

      Feature Request Summary:

      When using the Answer Bot API, we should have the option to submit ...

      Publicado 11 de mai. de 2022 · Dan Cooper

      3

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      6

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      Update allowlist/blocklist via API

      Feature Request Summary:

      Extend the Zendesk API to support allowlist/blocklist.

      Publicado 09 de jun. de 2022 · JD Trout

      4

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      6

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      Scroll bar in ticket page shows on integration apps
      Hello, we found in chrome, when the ticket detail is longer enough to have vertical scroll bar, the scroll bar will show...

      Publicado 01 de mar. de 2024 · Fang Liu

      2

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      "Zendesk for Teams App" requires too many critical permissions
      We are highly interested using your Zen...

      Publicado 23 de mar. de 2022 · Josef Prandstetter

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      I'm unable to change the name of my WhatsApp account
      I want to change the name of my WhatsApp account that is connected to Zendesk. I already made the change in Meta but now...

      Publicado 26 de fev. de 2024 · Iván Galván

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      New data importer - Feedback requested
      Zendesk admins, we’re progressively replacing the current Support importer with a new Da...

      Publicado 04 de ago. de 2023 · Carl Joseph

      2

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      Apps
      If you check by e-mail when you see the same ticket, you can check the font color and font. However, if you check it wit...

      Publicado 26 de fev. de 2024 · EuiJe Hong

      2

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      There should be a translation configuration to exempt certain words to get translated

      Publicado 19 de fev. de 2024 · Charisma

      2

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      Outlook Integration Limitation
      Hello, The designed integration with ZenDesk and Outlook is very limited. It is great that there is an ability to integr...

      Publicado 22 de mar. de 2021 · Joseph Lee

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