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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Backlog Report on Updated Tickets
      As a team manager in support I want a report that shows me all tickets that have been updated on a daily basis, we have ...

      Publicado 19 de jul. de 2021 · Paul Forest

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      Time Frame Setting Should Apply to ALL Tabs
      It's a real pain in the butt to have to remember to set the "timeframe" on EVERY SINGLE TAB. PLEASE make it such that no...

      Publicado 09 de jul. de 2021 · Rusty Wilson

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      Requester Email should be the email the ticket came in from, not the primary email for the Requester ID also associated with that email

      Feature Request Summary:

      Explore should show the actual email that the ticket was reque...

      Publicado 19 de jul. de 2021 · CJ Johnson

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      Time Filters Should Have A More Accurate Default Text

      Feature Request Summary:

      The text when no time filter is selected should say something ...

      Publicado 29 de jul. de 2021 · CJ Johnson

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      DESCARGA DE INFORMACION EN EXCEL O CSV
      Antes de habilitar la opción de "Analizar" en los paneles de Explore nosotros podíamos configurar los campos que queríam...

      Publicado 12 de ago. de 2021 · Jaime Haro

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      Drill Through Functionality
      In the old Insight, you used to be able to assign Ticket ID functionality to the ticket count metric to make the ticket ...

      Publicado 25 de jun. de 2021 · John Morrison

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      Inclure dans les tableaux de bord des données externes ?
      Pouvons-nous importer des données externes à Zendesk dans les tableau de bord afin de comparer ces chiffres externes à d...

      Publicado 29 de jul. de 2021 · CDL CHOCOLATE

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      Change the number output format

      Publicado 13 de ago. de 2021 · Kai Schmitte

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      Kunden Umsatz in Support Statistik sehen
      Ist es irgend möglich den Umsatz zu verzeichnen, in Zendesk Support? In unserem vorherigen alten Support Tool konnte man...

      Publicado 26 de ago. de 2021 · Solidmind Group Admin

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      Explore Query: It would be nice to combine Advanced Date Range selection with the option to check for NULL
      I want to report on tickets which were open at the end of the previous month. Using the backlog dataset is not possible ...

      Publicado 22 de jun. de 2021 · Martin Cubitt

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