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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Publicado 04 de dez. de 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Publicado 17 de jan. de 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Publicado 21 de nov. de 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Publicado 29 de set. de 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publicado 29 de set. de 2023 · Shawna James

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Currently, using the CC's and Followers version, our customers who are signed into their Zendesk accounts can use the Su...

Publicado 22 de jul. de 2022 · Dave Jensen

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Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

Publicado 13 de fev. de 2025 · Alvin Ronnie Caballero

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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

Publicado 11 de fev. de 2025 · Sloan

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Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...

Publicado 13 de fev. de 2025 · Bruno Alcantara

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1. We have many custom object lookup fields but due to this limitation mention in this articlehttps://support.zendesk.co...

Publicado 18 de fev. de 2025 · Evangelina Dalabehera S

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