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Developer - Zendesk APIs

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      excerpt for promoted_articles
      I am trying to get the excerpt for promoted_articles, but I get an error not possible to access `article` in `arti...

      Publicado 23 de dez. de 2024 · Alex | Plement

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      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Publicado 05 de mar. de 2025 · Travis Spangle

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      API to Retrieve Original Email To & CC Fields
      Hi Zendesk Community, I'm looking for an API or method to retrieve the original To and CC fiel...

      Publicado 26 de fev. de 2025 · Amit Chinchane

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      Redirect rules not taking effect (EAP)
      I've set redirect rules via the EAP API to redirect an archived article to a different article. Using the Search Redirec...

      Publicado 18 de jun. de 2024 · Vicky Mills

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      Unintended modifications on imported tickets
      Hi These are bugs I see on the ticket import api, ref:

      Publicado 03 de abr. de 2024 · Lars Ørnlo

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      Add content to the API response body
      We have external webpage where in we call the Zendesk api (/api/v2/apps/notify.json) which in turns triggers a custom ap...

      Publicado 06 de mar. de 2025 · Karthiga Adhimoolam

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      We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk

      Publicado 04 de mar. de 2025 · evanthia dimitriou

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      Validation error when setting custom field
      I'm trying to update a custom field value via the API. I'm using a PUT request to /api/v2/tickets/<ticketID>.json ...

      Publicado 06 de dez. de 2024 · Mark Ross

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      How to send a reply to a conversation in zendesk support ticket via API?
      Hei. I want to post a comment/reply to an ongoing conversation via API. I have the following put request: url:

      Publicado 11 de set. de 2023 · Batinas Andrei

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      Use custom user fields in trigger
      We can see that it's possible to use custom ticket fields in triggers via 
      {{ticket.ticket_field_replacewithcustomfi...

      Publicado 01 de jul. de 2022 · Tracy

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