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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Agent group
      Is it possible to create dynamic agent groups in zendesk

      Publicado 08 de nov. de 2021 · mithilesh kumar

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      Please consider adding items to be displayed in the monitoring log.
      Respondido

      Feature Request Summary:

      I would like to see additional items displayed in the monitoring log (

      Publicado 07 de dez. de 2021 · 小林正左子

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      Improve Team Members Filters
      The TeamMembers filters currently only contain two filters. "All Agents" and "Talk Agents" (at least in my version). How...

      Publicado 20 de out. de 2021 · Joshua Schnitzer

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      Export to CSV please
      As above. Would be very helpful to export a filtered list of users.

      Publicado 26 de out. de 2021 · Dan Ross

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      Guide admin abilities
      Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage ...

      Publicado 19 de fev. de 2020 · Michael Mader

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      New Team Members page nice but columns should include Role, other features
      Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select whi...

      Publicado 23 de set. de 2021 · Mark Szymanski

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      Preventing Admin Role Staff To Grant Other Staff As Admin
      We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suit...

      Publicado 06 de jul. de 2021 · Eski Admin Hesabı

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      Textbox to filter by Agent name
      Concluído

      Feature Request Summary:

      There should be a filter line to filter the list of agents by their...

      Publicado 24 de set. de 2021 · Josef Prandstetter

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      Managing agents' access to the phone line
      Hello Zendesk Team, I saw your recent changes in managing agents' access to the line. Even previously it was not straigh...

      Publicado 15 de dez. de 2020 · Anna (Mintos)

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      Team members page - alerts for agents who haven't logged on for a while
      It would be handy if I could set an alert to me as the admin (or a specific group) and the Agent if they haven't used th...

      Publicado 11 de nov. de 2021 · Mark Moran

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