Pesquisas recentes
Sem pesquisas recentes

John Tieu
Entrou em 16 de abr. de 2021
·
Última atividade em 27 de jan. de 2025
Seguindo
0
Seguidores
2
Atividade total
123
Votos
57
Assinaturas
37
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por John Tieu
John Tieu comentou,
Agree with Sebie that the removal of customized subject and message is a step backwards.
With our current Explore dashboard deliveries, we include the dashboard link in the message to remind users they can view updated data at anytime. Is there a way to reproduce this?
Exibir comentário · Publicado 27 de jan. de 2025 · John Tieu
0
Seguidores
0
Votos
0
Comentários
John Tieu comentou,
Hi Kris, how did you trigger off the capacity release being applied? I'm not seeing a condition for it in triggers.
Exibir comentário · Publicado 10 de dez. de 2024 · John Tieu
0
Seguidores
0
Votos
0
Comentários
John Tieu comentou,
Hi Tetiana Gron , copying my comment from the help center article to the community:
Can you provide any insight on how impactful the thumbs up/down feedback is? How many thumbs down does it take to stop suggesting a quick answer? Is the impact weighted differently depending on the reason they chose for negative feedback?
Also, is there a way for us to review the free text feedback a user enters when they downvote?
Exibir comentário · Publicado 29 de out. de 2024 · John Tieu
0
Seguidores
0
Votos
0
Comentários
John Tieu comentou,
Hi Chris Todd ,
I posted the same question on the Generative search for help center (EAP) article. I tested this and gave an incorrect answer a thumbs down a total of 11 times as both a licensed agent and a test end user. I continue to get the same incorrect answer on subsequent searches.
We had a developer embed text above the quick answer, example below, and were going to add text along the lines of “Help improve the accuracy of quick answers by marking results as helpful / not helpful.” However, we've held off until we get clarity from Zendesk about how the model learns.

Exibir comentário · Editado 29 de out. de 2024 · John Tieu
0
Seguidores
0
Votos
0
Comentários
John Tieu comentou,
Is there a way to use this in conjunction with auto-release capacity? The flow we'd like is to end the messaging conversation after inactivity period has elapsed.
Exibir comentário · Publicado 23 de out. de 2024 · John Tieu
0
Seguidores
3
Votos
0
Comentários
John Tieu comentou,
Hi - can you provide any insight on how impactful the thumbs up/down feedback is? How many thumbs down does it take to stop suggesting a quick answer? Is the impact weighted differently depending on the reason they chose for negative feedback?
Also, is there a way for us to review the free text feedback a user enters when they downvote?
Exibir comentário · Editado 23 de out. de 2024 · John Tieu
0
Seguidores
2
Votos
0
Comentários
John Tieu comentou,
Two questions about taxonomy:
- Is taxonomy case sensitive?
- Is the detection smart enough to detect variations of the same word or should each option be entered? For example, invoice/invoices or reconcile/reconciliation
Exibir comentário · Publicado 09 de ago. de 2024 · John Tieu
0
Seguidores
1
Votos
0
Comentários
John Tieu comentou,
Hi,
Echoing Matt Russell's question, we have turned off merging for anyone but admins. If we turn this feature on, what's the agent experience like if they don't have the ability to merge?
Exibir comentário · Publicado 07 de ago. de 2024 · John Tieu
0
Seguidores
0
Votos
0
Comentários
John Tieu comentou,
Two questions about future functionality for generative search:
- Will there be any flexibility to exclude a subset of articles that need to remain public and published to users? Perhaps an ability to include/exclude only articles with a certain label?
- There's some terminology within our industry that mean the same thing and used interchangeably by users. Our articles will sometimes only have one or the other referenced. Can we “train” generative search to know any search results that use either terminology should be pulled? For example, if a user searches for “spot media” or “local media” the results should be the same and pulled from any articles that contain either phrase?
Exibir comentário · Publicado 02 de ago. de 2024 · John Tieu
0
Seguidores
1
Votos
0
Comentários
John Tieu comentou,
Understood Tetiana Gron . I'd be less concerned of the wrong article being suggested if the quick answer didn't change the content of the article within the summary.
If the quick answer said, “To reset your password for Spectra OX” - it'd be clear to the end user that it's not the right answer. Can we get any more detail on why it changed the opening line to “To reset your password for Spectra AV” when Spectra AV isn't referenced anywhere in the article?
Exibir comentário · Publicado 24 de jul. de 2024 · John Tieu
0
Seguidores
0
Votos
0
Comentários