Following along for an answer to 4513632515226 ‘s question. We have several webforms and I’d love if we can choose which support address gets added to new webform submissions. Agents have advising using the app to check and change support address for all of their tickets is time consuming.
hello 1263082335689 is there a way to choose which email support address sends the email notification of received requests when the request is made through a webform?
A trigger-called webhook operating on the same ticket that the trigger is operating on may be subject to race conditions -- I don't think there's a way to guarantee that the webhook will complete before the notification trigger sends out its email. The app would be the best way to guarantee the correct support address is set.
I have a use case for something similar, but basically it's if a ticket gets created via the UX by an agent, and set to a group for our HR team, then I want to use the HR Support address instead of the default IT Support. The webhook works to do this, but it doesn't seem to do it in time for the first notification, only the follow ups. Changing the address each time in the address app isn't a great solution.
4 条评论
Nick S
Following along for an answer to 4513632515226 ‘s question. We have several webforms and I’d love if we can choose which support address gets added to new webform submissions. Agents have advising using the app to check and change support address for all of their tickets is time consuming.
0
Noelle Cheng
hello 1263082335689 is there a way to choose which email support address sends the email notification of received requests when the request is made through a webform?
1
Dave Dyson
A trigger-called webhook operating on the same ticket that the trigger is operating on may be subject to race conditions -- I don't think there's a way to guarantee that the webhook will complete before the notification trigger sends out its email. The app would be the best way to guarantee the correct support address is set.
0
John Schwaggert
I have a use case for something similar, but basically it's if a ticket gets created via the UX by an agent, and set to a group for our HR team, then I want to use the HR Support address instead of the default IT Support. The webhook works to do this, but it doesn't seem to do it in time for the first notification, only the follow ups. Changing the address each time in the address app isn't a great solution.
{
"ticket": {
"recipient": "email@domain"
}
}
1
登录再写评论。