Noelle Cheng

Eugene Orman Hello! Any update to this? For reporting purposes our management it also looking to have this capability as the current set up is not ideal and requires extra work. Thanks!

Agreed about filtering by ticket form Shawna James and Gorka Cardona-Lauridsen it looks like this was brought up frequently in 2023. We are getting requests about filter by form. Also having the available list of ALL fields can be overwhelming so it'd be nice if Admins can choose what end users can filter by. 

Would REALLY like to be able to use our company emails to send side conversations to allow for full private labelling. 

Hi Kristie Sweeney or Gabriel Manlapig,

What about when a requester submits a ticket via the helpcenter? Will this allow for our email address to be the email used when the ticket is created? We really don't want the “domain.zendesk.com” to be on the email used for automatic notifications to the requester when a ticket is opened via the helpcenter.

Also, does this now work for side conversations as well? Currently all side conversations are sent using the "domain.zendesk.com" address and it's incredibly frustrating that this happens and we aren't able to fully private label. Thanks!

Hi Ifra Saqlain  just wanted to see if you had a solution for this. You have been so helpful in the Zendesk community!

Mark Pinfold i tried your suggestion but it is not working. Confirming you add that to CSS? Thanks!

Gabriel Manlapig ZZ Graeme Carmichael Is there any update to having the CC field available for nonsigned in users? Also, what is the reason behind not allowing non-signed in users to add a CC? 

Our requests often need the account executive CC'd on them to help manage and track their account requests but if they can't be added that means our agents have to manually identify and add them to the ticket. 

Jennifer Rowe In the below link article it says that object: decimal can have actions to specify a value yet on this article it says it can only be used as a trigger condition and contradicting what was stated in the other article. Are we no longer able to set decimal objects?

https://support.zendesk.com/hc/en-us/articles/7313293784218-Object-trigger-conditions-and-actions-reference#comment_8607017450778

Jacquelyn Brewer my decimal object is not available for a trigger action. But in the above it indicates we can specify a value for that object type.

Daniel Ladd do you have the steps for that?

Shawna James Is there any movement? Seems like it's a simple enough feature to add into the roadmap.

Hi Kirill Akimov,

Do you know what value to use for clearing a NUMBER field? Thanks!