Cloning tickets prevented by attachments?

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Roger Whitacre

已于 2021年7月21日 发布

We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I redacted the attachment but that doesn't help. It replaces the original attachment with a file named "redated.txt". This continues to prevent the ticket from being cloned. Any ideas what can be done?

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