Multi-Level Community Forums

@Farid, this was done by using custom code in our Guide theme. While this isn't something we can assist with, I encourage you to take a look at some useful documentation we have available around Help Center customization:

• Using themes and templates to customize your Help Center
• Help Center CSS Cookbook
• Help Center Templates Introduction
• Help Center Javascript Cookbook
• Tips for using HTML to customize your Help Center

Cheers!

Oscar Junker, how do you achieve what you have in your Zendesk community right now? We desperately need to do something like this as well.

+1!

Our biggest struggle right now is attempting to engage the community in addition to our Idea Portal. Our idea portal lives technically as a community topic, however because of this limitation, feedback on all parts of our product are limited to one space and the lack of tags makes it very difficult to keep track of and glean good data from.

Being able to great sub-topics would specifically allow us to do the following:

Community page with 5 topics:

Community guidelines, What's New, Q+A, User Tips and Ideas --> a user clicks on ideas and there are another group of subtopics that allow them to give us feedback/ideas regarding a specific topic/purpose within our software. 

We need this badly!!!! Looking at other idea portal options and we don't want to have to do that! 

Justin,

the workaround currently proposed and what I believe Zunaira and her team went with - is something similar to what we have in our own Zendesk Community: https://support.zendesk.com/hc/en-us/community/topics (Click topics)

Where you can see the topics have been organised under several different headlines. This is not really a workaround to the specific problem but something that might work in some cases to get an extra layer of organisation. 

@Zunaira

If you don't mind me asking, what was your workaround?

Hey Zunaira!

This is something we are actively looking at - would be interested in hearing about your custom solution for this.

To everyone else looking at the thread, please continue upvoting and commenting if this is something you are interested in - I am looking at these threads. 

We've recently started dev work on our forum and require this feature. At the moment there's no way to do this and we've found a hack around it. But going forward the hack will have to be replaced with a good permanent solution. Hope that this feature is developed and quickly too.

Thanks!

Hey everyone,

we are doing some research around this feature(and others) early next year, and would love to have some of you participate.

You can sign up for a session here: https://calendly.com/zencommunity/usability-testing-scoping-of-new-community-features 

Let me know if the provided time slots does not work for you.

Looking forward to talking with you! 

Re: Good news! Development has resumed on the community platform, and this is one of the features that the team is considering. 

It's a Christmas miracle!!  

Hi all - 

Good news! Development has resumed on the community platform, and this is one of the features that the team is considering. 

You're welcome to continue to up-vote the thread and share your detailed use-cases, so that the product managers can better solve for the challenges that you're facing.