最近搜索


没有最近搜索

Pausing Call Recording Mid-Call for PCI Compliance

已回答


已于 2020年2月10日 发布

We are a call center that processes credit cards over the phone. For PCI compliance purposes, we cannot store customer credit card information. Unfortunately, Zendesk does not appear to have an on/off toggle for call recording. We would still like to have call recording for QA & records, but we're forced to shut it off entirely because we cannot break PCI compliance. The dream is simply a "mute" or "on/off" button that toggles call recording, making the call recording "go dark" or "quiet", simply NOT recording during that timeframe. Has anyone else had this request/issue, or found a work-around?


3

9

9 条评论

登录再写评论。

找不到所需的内容?

新建帖子