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Spam Detection - Too Many False Positives
已于 2020年9月30日 发布
Sonny the support rep on my ticket requested I post this here.
The spam filter (Suspended Tickets system) catches a little over 1600 tickets/week for us, and we estimate only 10-15% are actual spam.
Feedback 1: Please give us tools for more proactively training the spam filter. Word & phrase whitelists + aggressiveness settings would be a start.
Feedback 2: Please allow us to turn it off entirely should we prefer. I've done some searching and don't see any way to do this.
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