Make it possible to configure columns on "Customer ticket page"



已于 2021年11月23日 发布

Make it possible to configure columns on "Customer ticket page"

The Customer ticket page has default columns: ID, Subject, Requested, Updated, Group, Assignee - These fields do not help the agent identify which case to choose. In order for the agent to be able to identify which case to choose, we need to be able to configure columns w.  custom ticket fields.


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