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Add editable custom field to end-user view
已于 2022年2月09日 发布
Hi Zendesk Team!
Have you on your radar, a feature that lets end-users edit ticket fields (that are visible to them) in their view on the Help Center?
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已于 2022年2月09日 发布
Hi Zendesk Team!
Have you on your radar, a feature that lets end-users edit ticket fields (that are visible to them) in their view on the Help Center?
4
3 条评论
Ahmad Mustafa
Hi, I would like this feature too.
Customer (End user) would want to change severity (ticket field) of the ticket when ticket is already created. For e.g. the ticket is first created with Severity "Low". Then, a few days later, they want to increase the Severity to "High". Currently, only Agent have control over this. Kindly advise. Thank you
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Angeline ODonnell
I would like this feature as well.
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Mary Greene
I have a use for this feature also. I have several fields on a form that the end-user may not know when submitting their ticket but will obtain later. I would like them to update their own ticket rather than submitting a comment with the info, and then having an agent update the fields.
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