Set Due Date Automatically when Ticket is Submitted

+1

+1 Arkady Kaminski

Seeing as it is a ZD default field, it'd be great to have the ability to do this. Both with functionality for calendar or business days (revolving around how your schedule's built)

Hey Zendesk. Was told to add a comment here to up-vote this request. Please make due date field visible to triggers.

We also would like a due date auto-added based on the creation date. Right now, we set a custom field like Sean did above, and then we have a second trigger with a webhook that copies the custom field due date to the standard Due Date field that displays for Ticket Type of Task.

It would be nice not to have to use API calls for this "copy to" and just set the standard due date field like you can for a custom date field.

Hey Ulises - 

Dave isn't the product manager for this, so he wouldn't have an update for you. We'll see if we can get a PM to review and get back to us all soon. 

Dave Dyson Is there any update on this? The default due date needs to be more editable and at least match the existing options of a custom date field. It seems unreasonable that even though they are date fields, the options are completely different.

Adding here that we could really use the option to do this based on business days. I have a custom field that is "due date" which we update manually because the "set to 7 days from now" doesn't exclude weekends, even though we have an agent schedule set on our instance.

Just wanted to add that we could really use this feature for our human resources employee onboarding processes. Due dates for specific requests are usually 5 days from the time of request. 

Thanks Dave Dyson. i hope this gets included soon. Seems like a simple change, just add updating due date as action on trigger, allow for delay in days/hours/min or choose an absolute time/day. 

Due Dates play a crucial role in delivering prompt customer support. Manually updating due dates for similar tickets might be cumbersome. Additionally, you may want to perform ticketing actions on multiple tickets due on a particular day.  Happy Fox's automation suite lets you automatically set due dates on tickets.