Being able to use HTML in macros

Hi everyone,

currently it is not possible to include HTML in macros. Your colleague Kristine told me that there is a possibility that it might or might not work since you don't support it, you won't be able to guarantee that it will work all the time.

We have a macro that includes a third-party 10-points CSAT survey (example below) and sometimes the links are broken because of the interaction with placeholders. In some cases the links are translated correctly, in other cases the "{" symbol is translated as %7B and "}" as %7D instead of taking into account the entire placeholder, creating a broken link.

We could use business rules that support HTML (triggers and automation) but this will increase the number of notifications that the end-user is getting and we want to avoid this at all costs.

Let me know if you need any additional information from my side.